Refund & Cancellation Policy

Thank you for choosing ToolsPoints (toolspoints.online). We strive to provide the best digital tools experience for creators, editors, and marketers. This Refund & Cancellation Policy outlines the terms and conditions regarding digital membership purchases, payment processing, and refund requests.

1. Digital Products & Services Overview

ToolsPoints provides web-based AI tools, software utilities, and digital membership passes (1 Month, 3 Months, and 6 Months Pro Access). Due to the immediate delivery and digital nature of these services, access to Pro features is granted instantly upon successful payment confirmation.

2. 7-Day Satisfaction & Refund Guarantee

We want you to be completely satisfied with your VIP Pro Pass. We offer a 7-Day Conditional Refund Policy under the following specific circumstances:

• Technical Service Failure: If a paid Pro feature fails to function as advertised and our technical support team is unable to resolve the issue within 48 hours of reporting.
• Duplicate Transaction: If your payment method was charged multiple times accidentally for a single order.
• Account Activation Failure: If payment was deducted but your account was not upgraded to VIP Pro status and our system failed to grant access manually.

3. Non-Refundable Conditions

Refunds will NOT be issued under the following circumstances:

• Change of mind or accidental purchase after accessing and using Pro tools.
• Failure to read tool limitations or system requirements explicitly stated prior to purchase.
• Accounts suspended or terminated due to a violation of our Terms of Service (e.g., automated abuse, unauthorized scraping, or malicious activities).
• Refund requests submitted after 7 days from the transaction date.

4. Cancellation Policy

You can cancel your subscription or choose not to renew your membership at any time. Since ToolsPoints charges on a fixed-duration basis (non-recurring auto-debit unless specified), your Pro access will remain active until the end of your prepaid period (e.g., 30 days, 90 days, or 180 days) and will naturally expire without additional charges.

5. Refund Request Process

To request a refund, please follow these steps:

• Email our billing team at support@toolspoints.online within 7 days of purchase.
• Include your Registered Email ID, Transaction ID / Invoice Number, and a brief description/screenshot of the technical issue faced.
• Our support team will review your claim within 24 to 48 business hours.

6. Refund Processing Time

Once your refund request is approved:

• Refunds will be processed back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).
• The refunded amount will reflect in your bank account within 5 to 7 business days, depending on your bank or payment gateway processing times.

7. Payment Security & Compliance

ToolsPoints complies with global digital commerce standards and Google Merchant / AdSense transparency guidelines. All transactions are processed through encrypted 256-bit SSL payment gateways. We do not store financial credentials or credit card numbers on our servers.